SHIPPING

We send all packages via Australia Post with tracking. Australia Post quotes next day delivery if you are situated within their ‘Express Post next business day delivery network’. You can check if this includes you via their website here. The cost for express shipping is $14.00.

Currently Vikki Kassioras Contemporary Jewellery only ships within Australia.

If you are situated outside of Australia please contact us before placing an order as we may be able to accommodate your request and quote on shipping to your location

 If you live in Melbourne all goods can be collected from Vikki’s studio situated in Oakleigh 3166, with prior arrangement.

production timelines

The works that are available for immediate shipping are clearly marked as such in the description with "this item is ready to ship". Items that are ready to ship will be mailed out within 3 working days of an order being placed and paid for.

Items that are marked "made to order" are hand made to order and will be shipped within 2-6 weeks from the time an order is accepted. If you require your order more quickly please contact us via our contact page as we are happy to work with you to try and accommodate tighter deadlines.

Price & payment of Goods

Payments can be made with Mastercard, Visa and American Express via on line payment processor Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.

If you would like to pay by direct debit bank transfer please contact us to arrange.

Until payment is cleared, no orders will be dispatched, and in the event that payment does not clear, the order is cancelled.

All prices are in Australian Dollars.

Prices are correct at the time of printing but we reserve the right to change the price of goods on our website without notice.

*Due to fluctuating prices of gold and gems, bespoke and made to order works will be quoted on before an order goes ahead.

**This quote is valid for 7 days.

Returns

We do not offer returns for made-to-order works. However we do offer a 3 day cooling off period from the day you place an order on a bespoke or made-to-order piece. Please contact us immediately at hello@vikkikassioras.com.au or call us on 0420670835 if you need to cancel your order.

*Please note that once a made-to-order work is under-way, it cannot be cancelled. 

We do accept returns for change of mind on ready-to-ship pieces however they must be returned between 5 working days, unworn and in the original box. Return postage via Australia post express envelope must be paid by you the customer. A re-stocking fee of $25.00 will be charged.

PRIVACY & Security

We value our customers’ privacy and treat your personal information confidentially. We do not share your information with any other organisation or business, and it is only retained for shipping and payment purposes. All transactions on our website are securely conducted via on line payment processor Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.

We never have access to nor store your credit card/payment details.